Queenie Lo, President of Spatial Design, on Retail Sector's Talking Shop Podcast

Designing stores that drive emotion and fuel brand love.

In the latest episode of Retail Sector's Talking Shop podcast, Spatial Design President, Queenie Lo, breaks down how the best retail experiences today are built on strategy, storytelling, and emotional connection, not just aesthetics.

The conversation with host Lewis Catchpole touched on how…

- Journey mapping always comes before the design stage

- Service rituals for staff play a vital role in how the space feels

- The nuance between what disruptors vs. heritage brands need to focus on in space

Queenie also discussed our 5 signatures methodology for designing visionary spaces, and how FutureBrand now connects brand identity to physical retail under one roof.

Listen to the full episode via Spotify, Apple Podcasts
"Queenie Lo: “How to design retail spaces that truly connect with consumers”